I turn messy processes into smooth, intuitive experiences without losing the art along the way
:: Senior product designer based in Dublin ⛆ ::
Bulding an AI-powered system from scratch to streamline editorial process
Creating a large-scale CMS that achieved a 4.8 CSAT score and delivered 22% efficiency gains.
Creating a framework to evaluate product flows
Creating a UX framework to identify user experience pain points called "UX Clinics Program" that led to 432K annually in savings.
Redesigning an in-store paint mixing system to eliminated errors
A service and interface redesign that simplified the operator's journey — from order to finished mix.
Creating a happy path for repair requests and reducing ticket rate by 30%
Streamlining repair requests by connecting property owners and tenants directly.
